At Toodate, we strive to provide a seamless experience for all our users. We understand that there may be instances where you need to request a refund. Please review our Refund Policy below for details on how refunds are processed.
1. Eligibility for Refunds
Refunds are only applicable for service charges paid for sharing WhatsApp numbers through our platform. Refund requests must be made on the same day as the transaction.
Refunds are not applicable for services that have already been successfully rendered, such as when your WhatsApp number has been shared with the selected profile.
2. Refund Process
Same-Day Requests:
If you wish to request a refund, please do so within the same day of your transaction. Refund requests submitted after this time frame may not be eligible for a refund. How to Request a Refund: To request a refund, please contact our customer support team at [email protected] with the details of your transaction, including your username, transaction ID, and the reason for the refund request.
3. Refund Processing Time
Once your refund request has been approved, we will initiate the refund process. Refunds typically take 1 to 2 business days to be processed and credited back to your original payment method. The exact timing may vary depending on your payment provider.
4. Non-Refundable Charges
Service charges for successful transactions where your WhatsApp number has already been shared are non-refundable. Any fees charged by third-party payment providers are also non-refundable.
5. Contact Information
If you have any questions or concerns regarding our Refund Policy, or if you need assistance with a refund request, please contact us at:
K P Enterprises